Refund policy

1. Return Window

You may request a return or refund within 30 days from the date you receive your order.

2. Eligibility

We accept returns in the following cases:

No-reason return (unused and in original condition)
Product defects or quality issues
Incorrect or missing items
Slightly used items that do not affect resale
Exchanges if you are not satisfied with the product

Non-returnable items:

Customized products (unless defective)
Malicious or abusive return activities

3. Return Shipping Costs

Voluntary returns (change of mind): Customer is responsible for return shipping cost and preparing the return label.
Defective, damaged, or incorrect/missing items: Yuelf covers the return shipping cost and assists with the return label if needed.

4. Refund Currency

Refunds will be issued in USD, the currency selected for this policy in Google Merchant Center.
The payment provider may automatically convert the refund into the customer’s local currency at checkout.

5. Return Method

We support the following return method:

Mail-in Return (Postal Return)

Customers may return items by mailing them to our designated return-processing center.
Full return instructions will be provided after a return request is approved.

This method is accepted for:

No-reason returns
Exchanges
Defective or damaged items
Incorrect or missing items

Note: We currently do not offer in-store or pickup returns.

6. Return Address

Return Processing Center (Service Provider Only)

Our return shipments are handled by our authorized logistics partner:

Return Processing Facility – Authorized Service Provider
Company: Dongguan Deyi Gems Handcraft Co., Ltd
Address: No. 82 Xianwei Road, Zhangmutou Town, Dongguan City, Guangdong Province, 523620, China

This facility is used solely for handling return logistics on behalf of Yuelf and is not the legal entity of the store.

7. Processing Time

Once your return is received and approved, refunds will be issued to your original payment method within 10 business days.

8. Return Label Responsibility

Voluntary returns: Customers are responsible for preparing and paying for the return shipping label.
Defective, damaged, or incorrect/missing items: Yuelf will provide assistance and cover the shipping cost.

9. How to Request a Return

You may request a return or refund by contacting us:

Email: info@yuelf.com

Please include:

Your order number
Reason for return
Photos or videos if the product is defective